The user can’t unlock

Make sure the user has a valid key.
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a. Go to Users and press the user.
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b. Under Keys, you can see the user’s keys and their validity period.
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c. Make sure the user has at least one valid key for the door, gate, or similar they are trying to unlock.
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Does the key have any restrictions? Check if there’s a schedule on the key that limits access.
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a. Go to Keys and press the key the user has.
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b. Under Schedule, you’ll see if there is a schedule for when the key can be used.
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💡 If there is a schedule, press View to see the days and times the key can be used. Has the user tried to unlock outside of these times?
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If the user has a valid key and there are no restrictions, follow the steps in:
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👉 The lock is not displayed in the app
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👉 Error message when unlocking
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👉 The app shows a successful unlock but the door doesn't open