Move closer to the door, gate, or similar. The Parakey app uses Bluetooth to connect and unlock, and something might be blocking the signal.
❗️ If it works when you get closer but not from where you normally can unlock, make an error report to the people responsible for the place.Make sure battery saver mode is turned off. Some phones limit Bluetooth functionality when battery saver is on. Try disabling it and try again.
Turn off and turn on Bluetooth again.
Turn off and restart your phone.
Still experiencing issues after trying all steps? Contact us at [email protected] or via chat and we’ll help you out.
Do you have a company phone with Android Enterprise/work profile?
If you have Android Enterprise, a small briefcase is displayed at the top (see image below) and possibly at the bottom of the screen. A briefcase is also displayed by the Parakey app icon.
If you have installed the Parakey app in your work profile, the app must also be installed in your private profile to work correctly. You do not need to log into the app on your private profile.
❗️You cannot be logged in with the same email address in the private profile and work profile at the same time.
Still experiencing problems? Contact us at [email protected] or in our chat and we will help you.