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Remove inactive users

Easily find and remove inactive users.

Written by Cecilia Rubinstein

  1. Go to Users and press Filter in the top right corner.
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  2. Under Filter preset, select the Inactive users filter from the drop-down menu.
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  3. This will show all users who:
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    • have not unlocked anything in the past 30 days
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    and
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    • do not have an active key
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    och
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    • are not assigned any type of admin role (Owner, Administrator, Guest Manager, App Guest Manager, or Installer)
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    💡 You can change the number of days since the last unlock or instead choose to display users who have an active key (but haven’t used it in X number of days).
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  4. Check the box in the menu bar to select all inactive users on the page.
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    ❗️Note that there may be more users on other pages matching the filter. Press Select all [number] users to include them as well.
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  5. Press Remove.
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  6. Confirm by pressing Remove in the dialog that opens.
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    💡 You can choose not to send a notification to users being removed, even if they have an active key.

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