This feature is available in the “Plus” pricing plan. Contact [email protected] if you’d like to learn more or upgrade.
Go to Settings and then the Security tab.
Activate the Prevent account sharing feature.
💡 The default setting blocks users from switching phones altogether, but allows one switch (per 30 days) to avoid blocking users who’ve changed device. When switching, the previous phone will be blocked. You can adjust these settings if needed.
💡 The Time period to analyze (default: 30 days) refers to the time frame the system uses to detect device switching. It cannot exceed the number of days you’ve chosen to retain personal data in logs.
All mobile phones used (even outside the analysis period) can be viewed by opening the user’s detail view.
