As a Parakey installer, you are responsible for adding a new Parakey device (lock) to your customer's place in the portal.
👉 Order the Parakey device via order.parakey.co
Before you start
❗️Make sure that you are an Installer in Parakey Web Portal at the place where the device will be installed. If you are not, ask the customer to add you as installer.
💡 If you are a new Parakey installer, you will receive an invitation email with instructions on how to log in and get started. Use the same login credentials in the app and the web portal.
Add a new lock via the app
Go to Places in the app and press the name of the place where the device is installed.
Under Setup, press Add lock.
Enter the device's installation code (four characters) or scan the QR code by the installation code.
Give the lock a name, set the unlock duration, and choose to create a key to be able to complete the installation in the app.
Press Add.
Add a lock via the Parakey Web Portal
Navigate to the place where the device is installed and go to Locks.
Press Add.
Enter the device's installation code (four characters) found on its packaging and circuit board.
Then press Find device.
Name the lock (this can be changed by the customer later).
Specify the type, such as door or garage door.
Activate Send a key valid for 7 days for this lock to me to be able to continue and complete the installation in the app.
Press Save.
Error messages and actions
Error message | What should I do? |
Device has been installed to another domain and can not be added | This means that the device is already added to another place. Remove the device from the current place.
Contact [email protected] for more help. |
We could not find device with installation code | Make sure you have entered the correct installation code. Note that there is a difference between uppercase and lowercase letters. |