Is this your first time signing in?
- Sign in by opening the invitation email on your phone and pressing the button: "Press here to get started".
- If you don't have the possibility to open the invitation email on your phone, you can also sign in using the invitation code found in the invitation email you received.
​

Have you entered the correct email and password?
- Verify that you have correctly entered your email and password
- Or press "Forgot password?" to reset your password
​

Do you have the latest app version?
- Make sure you have the latest version of the Parakey app. If you get an error message saying your app is too old, update your app to continue.
​

Do you have internet/wifi?
- In order to sign in, you need to be connected to the internet. Please make sure you have either mobile data or wifi turned on in your phones settings.