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I have trouble signing in
Jonas Arvidsson avatar
Written by Jonas Arvidsson
Updated over a week ago
  1. Is this your first time signing in?
    - Sign in by opening the invitation email on your phone and pressing the button: "Press here to get started".
    - If you don't have the possibility to open the invitation email on your phone, you can also sign in using the invitation code found in the invitation email you received.

  2. Have you entered the correct email and password?
    - Verify that you have correctly entered your email and password
    - Or press "Forgot password?" to reset your password

  3. Do you have the latest app version?
    - Make sure you have the latest version of the Parakey app. If you get an error message saying your app is too old, update your app to continue.

  4. Do you have internet/wifi?
    - In order to sign in, you need to be connected to the internet. Please make sure you have either mobile data or wifi turned on in your phones settings.

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