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When are users synchronized between Nexudus and Parakey?

Users are not synced immediately when you make changes — you must update “user access” in Nexudus for them to take effect right away.

Emil Janitzek avatar
Written by Emil Janitzek
Updated this week

Some examples of when synchronization occurs

  • At booking, the sync happens about 15 minutes before a booking starts

  • For members with contracts, the sync occurs overnight when the contract starts


    💡 It may be helpful to inform your users that they will be invited to Parakey on the same day their contract becomes active.

Update Access control in Nexudus

If you want the users’ access to sync immediately, you need to update Access control in Nexudus. Then their access in Parakey updates right away. This can be done for a single user or multiple users at once.

For multiple users

  1. Select the customers in question and press Bulk actions.

  2. Then press Update Access control.

  3. If you have multiple pages of customers, go to the next page and repeat steps 1–2.

For a single user

  1. Press the customer you want to update Access control for.

  2. Press More actions.

  3. Then press Update Access control.

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