The battery status has five different levels; High, Medium, Low, Very low and Drained. When the battery level reaches Low, the purchase of new batteries (order via order.parakey.co) is recommended to carry out a battery replacement shortly or when the level reaches Very low.
The battery status is updated whenever a lock is opened. Therefore, the status for Parakey devices powered by batteries that haven't been unlocked for a few months may be less reliable.
Battery status via Dashboard
Owners, Administrators and Installers are notified in the feed on a place’s dashboard about Locks that are approaching or in need of a battery replacement.
Battery status via Lock
In the Locks section, you can monitor the battery levels of all devices in a dedicated column. If you don’t see the column, you can click the icon on the right in the menu bar to choose to display it in the overview.
Battery status in the app
In the Unlock view, all users are notified by the lock's name when the battery level is Very low and are, when unlocking, asked to contact someone in charge at the place for a battery replacement.
❗️If the battery level should become so low that an unlocking cannot be carried out, this is also notified in the app.
Frequently Asked Questions
How do I order new batteries?
Batteries can be ordered from order.parakey.co.
We have just installed a battery powered Lock / replaced the battery and the battery level shows "Low" / "Very low”. Sometimes new lithium batteries need to be "put under load"* a couple of times, hence the battery level can be misleading. By using and unlocking the Lock via the app, the battery is "put under load" gradually.
*The battery is “put under load” when the motor that unlocks the lock is running